Making A Payment

At Spark Energy, we aim to make paying your bill as simple as possible. The different payment methods are outlined below.

If you ever have problems paying your bills or have any questions, our Billing Team is there to help on 0845 034 7474. Please be assured that we do our best to understand individual circumstances.

Online

We’ve recently added an online payment service to help make paying your bill even more convenient. Your payment can be made using most types of credit or debit cards. Click on the link below to go straight to our payment pages. If you encounter any difficulties, please contact our Customer Service Department on 0845 034 7474, who will be only too happy to help you.
Click here to make a payment to Spark Energy online.

Profiled Direct Debit

We introduced Profiled Direct Debit in 2009 to ensure that customers paying via Direct Debit are always paying for what they use, rather than a flat amount per month. This means you’re never in a large debt or credit position, which is particularly useful for tenants.

To set up your Direct Debit online, simply click the following link: Direct Debit Mandate

Pay as You Go

We’re delighted to introduce Pay As You Go for all our customers with effect from spring 2010. You’ll be able to pay online, by phone, or in person at a variety of retail outlets. Even better: unlike mobile phone Pay As You Go, customers currently on our cash and cheque tariff will enjoy considerably reduced energy costs, and won’t build up large debts.

In most cases, you’ll also be provided with a Smart Meter. This means you’ll not only save with a cheaper tariff, but you’ll no longer have to provide meter readings, and will be able to reduce your bills by monitoring your usage.

If you’re interested in being one of the first customers to take advantage of our Pay As You Go option, please feel free to drop us a line at  payg@sparkenergy.co.uk This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

On Receipt of a Bill

Bank Transfer

If you prefer to pay via internet banking, simply transfer the amount noted on your latest bill to the following bank account, and will it will be credited against your account the same day. Please note your account number in the reference field, so that we can credit the correct account.

HSBC
Sort Code: 40 14 03
Account Number: 62274884

By Phone

If you prefer to make a payment by credit or debit card, please call our Billing Team on 0845 034 7474.

Cash and Cheque

Existing customers can pay by cash and cheque until spring 2010. After that, all existing cash and cheque customers will start being moved to our new Pay As You Go option. Until then, simply send a cheque for the amount noted on your bill to the address listed below, or go into your bank or post office and make a payment by cash. You’ll need to note your account number on the cheque and bring it with you for cash payments.

Spark Energy Limited
Ettrick Riverside
Dunsdale Road
Selkirk, Scottish Borders
TD7 5EB